Functieomschrijving
As a Sales Support & Customer Service Specialist, you are the key link between our customers and internal teams. You manage the entire process, from customer inquiries to aftersales, ensuring seamless operations. Your responsibilities include:
- Customer advice & quotations: Understanding customer needs, advising on products and services, and preparing tailored quotations.
- Standard & custom projects: Switching effortlessly between ready-made products from our factory and custom-made solutions, using creativity and communication skills to deliver the best results.
- Pricing proposals: Considering customer budgets and suggesting suitable options.
- Order processing & follow-up: Overseeing order entry, accuracy, progress, and transportation, including import procedures when necessary.
- Aftersales & complaint handling: Collaborating with the sales team and management to ensure an excellent customer experience and professionally resolve any complaints.
Additionally, you may be involved in tasks such as sales reporting, customer presentations, and attending trade fairs or client visits.
Functie-eisen
We are looking for a commercially driven and service-oriented professional with at least 2 years of experience in a similar role, such as Customer Service or Sales Support. You work accurately, take initiative, and are results-oriented. Does this sound like you?
- MBO+/HBO level of education and thinking.
- Fluent English skills.
- Experience with order processing, sales support, and aftersales.
- Excellent communication and commercial skills.
- Proficiency in MS Office (Outlook, Excel, PowerPoint, Word).
- Knowledge of (non-EU) export procedures and export documentation is a plus.
- A proactive and problem-solving mindset, with an eye for detail and quality.
- Strong listening skills and ability to coordinate between different stakeholders.
Wat kun je verwachten
- A challenging and versatile role in a dynamic organization.
- Opportunities for personal development and growth.
- A competitive salary, based on your experience and skills.
- Possibilities for traveling to trade fairs and clients.
- A professional yet friendly team, where collaboration is key.
Bedrijfsprofiel
Our client is a leading player in the world of promotional products and corporate gifts. With a diverse product range and offices in multiple countries, they serve customers worldwide. Their strong logistics network and innovative approach provide businesses with a one-stop-shop solution to creatively enhance their brand. Quality, service, and customization are at the core of their business, and with a team of dedicated professionals, they work daily to deliver the best promotional solutions.
Meer informatie
Would you like to be part of an energetic and professional team? Apply now via the button below!
At LaRock Werkt, we believe in truly getting to know our candidates. That’s why we always invite you for a personal introduction at our office in Roelofarendsveen. We’d love to hear your story, discuss the vacancy, and assess if there’s a match with our client. If there is, we’ll gladly introduce you!
Looking for more vacancies? Check out www.larockwerkt.nl.